General provisions

1.1. This offer is a formal offer by «Personal Guide», hereinafter referred to as the «Seller», to conclude an Agreement of remote purchase and sale of goods, i.e. through the online shop, hereinafter referred to as the «Agreement», and places a Public offer (offer) on the official website of the Seller «» (hereinafter — the «Website»).

1.2 The moment of full and unconditional acceptance by the Buyer of the Seller’s offer (acceptance) to conclude an electronic contract for the sale of goods shall be deemed to be the payment by the Buyer for the order under the terms and conditions of this Agreement, at the time and prices indicated on the Seller’s website.

Concepts and definitions

2.1 Unless the context requires otherwise, the following terms shall have the following meanings in this offer

* «product» — travel services;

* «Internet-shop» — in accordance with the Law of Ukraine «On electronic commerce», the means for presenting or selling goods, works or services by making an electronic transaction.

* «Seller» — a company that sells goods presented on the Internet site.

* «Buyer» — an individual who has entered into an Agreement with the Seller on the terms and conditions set out below.

* «Order» — selection of individual items from the list of goods specified by the Buyer when placing an order and making payment.

Subject of the contract

3.1 Seller undertakes to transfer the ownership (use) of Goods to Buyer, and Buyer undertakes to pay for and accept the Goods under the terms and conditions of the Contract.

This Agreement regulates the purchase and sale of goods in the online shop, including:

— the Buyer’s voluntary choice of goods in the Online Shop;

— the Buyer’s own ordering in the Online Shop;

— payment by the Buyer of the order, executed at the online shop;

The procedure of placing an order

4.1 The Buyer shall have the right to place an order for any item presented on the Shop’s website and available in stock.

4.2 Each item can be ordered in any quantity.

4.3 In the absence of the travel service (product), the Company Manager shall notify the Buyer (by phone or email).

4.4 In the absence of the goods (selected travel service), the Buyer shall have the right to replace it with a similar service (goods) as agreed with the Seller, to refuse this product, to cancel the order.

Order payment procedure

5.1 Payment shall be made through the LiqPay payment system installed on the website, upon agreement with the Seller on the terms of transfer of the documents required for the services.

5.2 The online shop reserves the right to cancel the order if no payment is received.

5.3 The order is deemed not placed until the payment has been received.

Terms and conditions of providing the order

6.1 The provision of the travel services purchased at the online shop shall be subject to the Purchaser’s agreement.

6.2 Together with the order, the Buyer shall receive instructions on how to use the service at

Rights and obligations of the parties:

7.1 Seller has the right to:

— unilaterally suspend the provision of services under this contract in case of breach of the terms and conditions of this contract by the Buyer.

7.2 The Buyer is obliged

— pay for the goods in due time in accordance with the terms and conditions of this contract.

7.3 The Buyer has the right to

— to place an order in the online shop;

— Demand that the Seller perform the terms and conditions of this Agreement.

Liability of the Parties

8.1. The parties shall be liable for non-performance or improper performance of the terms of this Agreement in the manner prescribed by this Agreement and the applicable laws of Ukraine.

8.2. Seller is not responsible for:

— failure to provide the product (tourist service) if it has not been paid for on time;

— for delays and interruptions in provision of the Service (force majeure) that occur due to reasons beyond his control

— for unlawful unlawful acts performed by the Buyer through this access to the Internet;

— for weather conditions

8.3 The Buyer shall be liable for the damage caused by his actions (personally, even if another person was using his login) to persons or their property, legal entities, the state or morality, using the Internet access granted to him.

8.4 In the event of force majeure, the parties shall be released from the performance of the terms of this agreement. For the purposes of this Agreement, force majeure means events of an extraordinary, unforeseeable nature, which exclude or objectively hinder the performance of this Agreement, the occurrence of which the Parties could not foresee and prevent by reasonable means.

8.5 The Parties shall make every effort to resolve any disagreements solely by negotiation.

Other terms and conditions

9.1 The online shop reserves the right to change this agreement unilaterally, subject to prior publication on

9.2 The online shop has been established in order to organise the remote sale of goods via the Internet.

9.3. The Buyer shall be responsible for the accuracy of the information provided when placing the order. In this case, when making the acceptance (ordering and subsequent payment for goods), the Buyer shall provide to the Seller its unconditional consent to the collection, processing, storage and use of its personal data within the meaning of the Act on Protection of Personal Data.

9.4. Payment by the Buyer of the completed order in the e-shop shall mean the Buyer’s full consent to the terms of the sales contract (public offer)

9.5 The effective date of the electronic agreement between the parties is the date of acceptance of the terms in accordance with Article 11 of the Law of Ukraine «On electronic commerce

9.6. Using the online shop resource for previewing products, and to place an order for the Buyer is free.

9.7 The information provided by the Buyer is confidential. The online shop uses the Buyer’s information solely for the purpose of processing the order, sending notifications to the Buyer, the implementation of settlements, etc.

Refund procedure for refusal of goods

10.1 Upon cancellation of the ordered and paid goods, the Buyer shall reimburse to the Seller all costs associated with its registration and reservation, including third-party costs.

Term of the contract

11.1 An electronic contract shall be considered to be concluded at the moment of payment for the Goods and receipt of answer about acceptance of such offer by the person who sent the proposal for concluding the contract in accordance with the procedure specified in the sixth part of article 11 of the Law of Ukraine «On electronic commerce».

11.2. The parties have the right to terminate this Agreement unilaterally, if one of the parties fails to comply with the terms of this Agreement and in cases stipulated by the current legislation of Ukraine.